NIC General Insurance has secured the ISO 9001:2015 Quality Management System Certification after successfully undergoing a rigorous audit conducted by Bureau Veritas Certification Holding SAS.
The internationally recognized certification covers the provision of general (non-life) insurance services and affirms the company’s adherence to global quality management standards. It signals NIC General’s commitment to operational excellence, regulatory compliance, structured internal processes, and customer-focused service delivery.
ISO 9001:2015 is the world’s most widely recognized quality management standard, emphasizing risk-based thinking, strong governance frameworks, continual improvement, and enhanced customer satisfaction.
Speaking during a media briefing on Tuesday, Managing Director Elias Edu said the certification comes at a time when insurers are operating in an increasingly complex environment marked by heightened regulatory scrutiny, technological shifts, and rising customer expectations.
“Quality management can no longer be informal or assumed. This certification confirms that NIC General operates under internationally recognized principles. It strengthens our internal controls, standardizes our processes, enhances accountability, and embeds risk-based thinking across our operations,” Edu said.
He added that the milestone sends a strong signal to key stakeholders.
“For customers, it means improved service consistency, more efficient claims processes, and predictable service standards. For regulators, it demonstrates alignment with compliance requirements and robust governance systems. For shareholders and partners, it underscores operational resilience and sustainable growth.”
Edu noted that beyond compliance, the certification safeguards the company’s legacy.
“With legacy comes responsibility — to innovate while preserving trust, to modernize without compromising discipline, and to grow while maintaining integrity. The ISO certification reflects our commitment to institutional excellence and ensures that as we expand and enhance our product offerings, our service quality remains consistent and measurable,” he said.
Over the years, NIC General has handled significant claims, including Shs13 billion paid to government in 2007 following the crash of a presidential helicopter that was carrying then South Sudan leader John Garang. The company also paid Shs8.2 billion to the police after a helicopter crash in Bugiri that was transporting then Prime Minister Apollo Nsibambi, as well as Shs972 million to Industrial Globus Uganda Limited in claim settlement.
At the certification event, Bureau Veritas Uganda Country Chair Edwin Kabuleeta described the achievement as more than symbolic.
“This is not merely a certificate. It reflects international scrutiny and a willingness by NIC General to open its systems to external evaluation. It positions the company among globally compliant institutions and challenges the wider industry to raise standards in efficiency, trust, and expansion,” Kabuleeta said.
He added that the certification is valid for three years, subject to continuous surveillance audits to ensure sustained compliance.
Samuel Opake Praise, Head of Risk at NIC General Insurance, emphasized that the certification strengthens the company’s internal control environment by enhancing documentation protocols, formalizing audit procedures, and institutionalizing continuous improvement across business units.
“For regulators, partners, and policyholders, this provides assurance that NIC General operates under structured, transparent, and quality-driven systems. It reinforces our risk governance framework and commitment to regulatory discipline,” he said.
Betty Matovu, Head of Non-Life at NIC General Insurance, noted that trust remains central to the insurance business.
“Customers today demand reliability, efficiency, and accountability. Achieving ISO 9001:2015 certification offers independent validation that our service delivery processes meet international standards. It translates into improved turnaround times, structured claims handling, enhanced responsiveness, and a culture of continuous improvement,” she said.
Leave a Reply